Privacy Policy

Welcome to Rimark. Your privacy is important to us so we’ve developed a Privacy Policy that outlines how we collect, use, store, and share your personal information. We are committed to protecting your personal and financial information.

The purpose of this Privacy Policy is to help our users better understand how Rimark Technology Inc. and its affiliates collect, use, store, and potentially share information in relation to the use of our Services, which include our website, rimark.io, our services, and applications. By using any of Rimark’s Services you are agreeing to the terms of this Privacy Policy.

From time to time, we may update this Privacy Policy to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. Should we make substantive changes to this Privacy Policy, we will post the revised policy on rimark.io and elsewhere, if appropriate. Your continued use of our Services after these changes are made indicates your acceptance of the revisions.

This Privacy Policy also serves as a notification that we may obtain information about you as a user of our Services from various sources. These sources include (i) any information you provide through your user Account when you register for our Services; (ii) when you actively use our Services; (iii) as well as from third-party websites and our partners.

To ensure you are fully informed about the the ways in which we gather, use, and share your information, we recommend that you read this Privacy Policy in full. Please contact us at hello@rimark.io if you have any further questions.

1. Information We Collect

1. Information You Provide

1. Account Registration. When you create an Account, you will be asked to provide your contact information, including your name, company name (if applicable), address, email address, and telephone number. When referring other potential users to our Services, we may also collect their email addresses in order to send them a referral or promotional code that will allow them to sign up for our Services.
2. Payment Information. When you add your financial account information to your Account, that information is directed to our third-party payment processor. Your financial account information is not stored on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.
3. Communications. In the event you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. Furthermore, we may also receive a confirmation when you open an email from us.
   
   At any time when we ask you to provide personal information, we will clarify why you are being asked for that information.
   

1. Information We Collect When You Use Our Services

1. Cookies and Other Tracking Technologies. When you use rimark.io, we automatically gather and store certain information in log files. In addition, we may also collect certain information automatically from your device, which include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. Cookies, which are small data files that enable our web servers to recognize you, may be set on your computer or device when you visit our Services to collect information. The information that we collect through cookies, log files, and/or clear gifs are stored by us to record your preferences. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services. In some countries, including countries in the European Economic Area ("EEA"), the information referenced above in this paragraph may be considered personal information under applicable data protection laws.
2. Usage of our Services. When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
   

1. Information We Receive from Third Parties.
   Third-Party Accounts. If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.

1. Third-Party Partners. We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.

1. Information We Receive from Connected Social Media and DSP Accounts.

1. Facebook. You may connect a Facebook page or profile to your Rimark account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username/page ID or profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
2. Twitter. You may connect a Twitter profile to your Rimark account, in which case we will access certain information from Twitter regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, retweets, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
3. Instagram. You may connect an Instagram profile to your Rimark account, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
4. Pinterest. You may connect a Pinterest page or profile to your Rimark account, in which case we will access certain information from Pinterest regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, sent posts, and profile boards. This includes the content of your post and engagement data (such as click rates, likes, re-shares, re-pins, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
5. LinkedIn. You may connect a LinkedIn profile to your Rimark account, in which case we will access certain information from LinkedIn regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
6. Google+. You may connect a Google+ page or profile to your Rimark account, in which case we will access certain information from Google regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties.
7. Spotify for Artists. You may connect a Spotify for Artists profile to your Rimark account, in which case we will access certain information from Spotify for Artists regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and insights data. This includes the content made available on Spotify for Artists and engagement data (such as streams, fan location, fan demographics, similar artists, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties. We will not share your specific data with any third party but reserve the right to use your information to create anonymized data sets.
8. VIII. Apple Music for Artists. You may connect an Apple Music for Artists profile to your Rimark account, in which case we will access certain information from Apple Music for Artists regarding your account. In particular, we may collect profile image, display name, username/profile ID, access tokens, and insights data. This includes the content made available on Apple Music for Artists and engagement data (such as streams, fan location, fan demographics, similar artists, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Rimark to provide you with the Service you expect and will not be shared with any third parties. We will not share your specific data with any third party but reserve the right to use your information to create anonymized data sets.

2. How We Use Information

We use the information we collect in various ways, including to

• Provide, operate, and maintain our Services;
• Improve, personalize, and expand our Services;
• Understand and analyze how you use our Services;
• Develop new products, services, features, and functionality;
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;
• Process your transactions;
• Send you text messages and push notifications;
• Find and prevent fraud; and
• For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

3. How We Share Information

We may share the information we collect in various ways, including the following:

1. Vendors and Service Providers. We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.
2. Aggregate Information. Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can’t reasonably be used to identify you.
3. Advertising. We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services, and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. To learn more about these programs, or opt-out of personalized ads, visit the Digital Advertising Alliance’s Self-Regulatory program for Online Behavioral Advertising at www.aboutads.info, or the Network Advertising Initiative at www.networkadvertising.org.
4. Third-Party Partners. We also share information about users with third-party partners in order to receive additional publicly available information about you.
5. Information We Share When You Sign Up Through a Referral. If you sign up for our Services through a referral from a friend, we may share information with your referrer to let them know that you used their referral to sign up for our Services.
6. Analytics. We use analytics providers such as Google Analytics. Google Analytics uses cookies to collect non-identifying information. Google provides some additional privacy options regarding its Analytics cookies at http://www.google.com/policies/privacy/partners/.
7. Business Transfers. Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
8. As Required By Law and Similar Disclosures. We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
9. With Your Consent. We may share information with your consent.

4. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so.  We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

5. Third-party Services

You may access other third-party services through the Services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.

6. Security

Rimark is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized access, use, or disclosure. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.

7. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. Access

If you are a registered user, you may access certain information associated with your Account by logging into our Services or emailing hello@rimark.io. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.

To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could inhibit Rimark's ability to comply with a legal obligation; inhibit Rimark's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to Rimark or a third party.

9. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing hello@rimark.io.
• In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing hello@rimark.io.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing hello@rimark.io
• Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

10. Your Choices

You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.

You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or other similar purposes.

Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. Please note that if you choose not to accept cookies, some features and the personalization of our Services may no longer work for you. You will continue to receive advertising material but it will not be tailored to your interests.

11. Children's Privacy

Rimark does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at hello@rimark.io

Contact Us

If you have any questions or concerns about this Privacy Policy, please feel free to email us at hello@rimark.io

The data controller of your personal information is Rimark Technology Inc.

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